Attending a phone call

Imagine your phone starts ringing and it’s an unknown number. You pick it up, and now you have to address this. Usually, when someone calls you, they always address you while speaking. But what if the tables turn and you have to call someone instead? How do you address them? [ihc-hide-content ihc_mb_type="show" ihc_mb_who="4" ihc_mb_template="3"] The statements below are some ways you can begin your conversation. Hello, am I speaking to (name of the person)? Is this (name of the person’s) number? Am I speaking to (name of the individual)? Now, this is how you address the person you call. It is obvious that after this, the person will confirm if you have the right number. Now, assuming you have the right number, the next step of the conversation is to introduce yourself. The statements below will help you introduce yourself. I'm (your name). My name is (your name). I'm (your name) from (organization or association you are representing). My name is (your name). I'm calling from (the organization or association you are representing). Now, as the next step of the conversation, it is important for you to ask the person if they are in a position to take this call further. The examples below will help you ask your caller. Is this a good time to speak? Is this the right time to connect? Now let’s assume someone calls you and asks you if you are available for a call. This is how you answer. Sure, please let me know what this is regarding? Yes, it’s a good time to talk. So tell me, what is this regarding? Now let’s assume that you are calling someone and they are not available to take the call or some other person answers on behalf of them. In such a situation, you will ask to leave a message or a call back in the following manner. Oh, okay, thank you for letting me know. Please let me know a good time to call back. Thank you for letting me know. May I know when (the name of the person) will be available for a call? No problem, I understand. Can you ask (the name of the person) to call me back on this number? Now, assume the tables turn, and you are receiving a call on behalf of someone. How would you answer? The statement below will help you answer better. Hey ( the name of the caller), (the name of the person called) is not available right now. Is there anything urgent? Hey ( the name of the caller), (the name of the person called) is not available right now. Can I take a message? Hey ( the name of the caller), (the name of the person called) is not available right now. Should I ask them to call you back? Now before you drop the call, as a matter of etiquette, this is how you should speak to the caller. Thank you so much for your time! Have a nice day. It was a pleasure connecting with you. Have a great day ahead. I appreciate your time. Have a nice day ahead. When you start communicating with people, it becomes important for you to understand the tense you speak in. While speaking, it is very important for you to use the correct form of tense. Not doing so can cause the receiver to judge you for your English speaking skills. Plus, it’s always recommended to be grammatically correct while speaking and writing. Having said that - let’s understand the present perfect tense. When we talk about the present perfect tense, we basically are talking about an incident that took place recently. It might be a few days, months, or weeks back. But, it is usually associated with something you are doing currently. Let us help you understand this better with an example. I have worked here for the last 10 years. She has been tutoring my brother for 8 months now. When you use present perfect tense - you use it as have or has So - It’s I/you + have/has + the action done = present perfect tense. Key Takeaways Steps involved in making a phone call are: asking for the person you want to speak to, telling your name, asking if the other person is free to talk, speaking to the person. Steps involved in receiving a phone call are: telling your name when the caller asks for your name, telling the caller if you are free to talk, talking to the person. Citations : [citationic styles="apa,mla,chicago,harvard,vancouver,ieee"] Power Words : Tables turn Conversation Incident Address Regarding Involved Confirm Etiquette Assuming Recommended Critical thinking challenge question : Consider the following scenario- You are working and someone calls at your office number. They don’t introduce themselves and start talking about some random stuff, but you later find out that he is a potential client for your business. Complete the rest of the conversation by writing what you will speak and how you will befriend the person that called you over the phone. Watch this video for further learning : [presto_player id=11265] [quiz-cat id="11264"] Are you ready to solve the puzzle? Start Puzzle [/ihc-hide-content] Hashtags : #GPSforLifeAndCareer #ConsciousIntelligence #Kidswiki #MindInTheMaking #RelevanceInEducation #MeaningfulLearning #RealWorldSkills #SafeContent #360DegreeDevelopment #Skillioma #BeyondCurriculum #SkillsBeyondSchool

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